Thursday, July 1, 2010

Our Soft Open

Today was it! Our "soft" opening, which turned out to not be very soft at all. We hadn't advertised/marketed that we were open today other than the banner over our store. But it was packed in here all day. We talked to Mark in Boulder, who said our sales on opening day were the best in Glacier history.

We did face a number of challenges along the way - the point of sale systems weren't working for the first two hours we were open. Mike used this as an opportunity to win over new customers by giving away free ice cream cones until the system was up and working.

We had various other equipment glitches, but the staff handled them well, and hopefully the customers still had a great experience.

Because the first day was so huge, we burned through far more gelato than we had planned. So now we're up late making gelato! Good night!

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